Returns and Exchanges
We hope you love your new boutique outfit! If an item did not work for you, we'll send you a new size, style, or issue you a store credit if the item is in its original condition. We'll gladly accept for store credit or exchange any merchandise purchased that has not been washed, worn or altered and is accompanied by its original price tag and receipt/packing slip. Returns/Exchanges must be postmarked within 10 days of receipt. All returns will be issued in the form of store credit.
Shopping online is fun, but if you need to try an outfit on, please check out our Where to Shop for Lyla's page!
Please inspect package immediately. If an item is defective, please email [email protected] within 3 days and provide photo of the defect.
The following are not eligible for refund or exchange and will be denied:
- Earrings, necklaces, bracelets, hair accessories, bandeaus, camis
- Returns or exchanges postmarked after 10 days
- All Sale items
- Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains
- Shipping is non-refundable
- Items purchased from store-front locations
- Wanelo Purchase are subject to EXCHANGE ONLY
LYLA’S, LLC reserves the right to determine eligibility for refunds, and to update this policy at any time without notice. Returns not in compliance with LYLA’S return policy will be subject to restocking fee or will be at buyer’s expense to ship back to buyer.
Your return must be postmarked within 10 days of receiving in order to be eligible.
Instructions for returns/exchanges:
- Print Order Email
- Email us at: [email protected]
- Write in the subject line: RETURN
- In the main text, please describe your reason for returning the item. If the item is defective, you must provide a photo of the damaged area in the email.
- Ship via USPS (at expense of buyer)
LYLA’S Clothing is not responsible for any return packages that are lost or damaged.
1024 E. 15th St.
Plano, TX 75074
Due to quick turnaround on most items, exchanges are not guaranteed. Please list exchanges on your return form and we will do our best to comply.